{"id":3348,"date":"2019-09-30T16:07:44","date_gmt":"2019-09-30T16:07:44","guid":{"rendered":"https:\/\/datakeen.co\/automatic-mail-routing\/"},"modified":"2022-08-17T08:28:45","modified_gmt":"2022-08-17T08:28:45","slug":"automatic-mail-routing","status":"publish","type":"page","link":"https:\/\/legacy-wp.datakeen.co\/en\/automatic-mail-routing\/","title":{"rendered":"Automatic email routing"},"content":{"rendered":"

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Email processing and routing<\/strong><\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Reduce email processing time with our intelligent<\/span><\/h2>\n

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With the increase in internet ordering, customers are becoming more demanding of the service provided by companies. More than 60% of consumers believe that an email response should be provided within one business day. At the same time, almost two thirds of customers consider that a positive experience with a brand is more influential than a good advertisement. Customer service is therefore a key part of your customer satisfaction strategy.\u00a0<\/p>\n

To meet these expectations and avoid friction, it is therefore necessary to adapt the way you organize customer service. Improving productivity and the quality of the answers proposed by the agents can have a significant impact on your business. A common solution is to take advantage of the specialization of each agent so that the person best able to answer receives the email directly. With our email routing solution, this task can be automated for an incomparable reduction in processing time.<\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.datakeen.co\/wp-content\/uploads\/2020\/03\/undraw_Artificial_intelligence_oyxx.svg” title_text=”undraw_Artificial_intelligence_oyxx” align=”center” _builder_version=”4.16″ _module_preset=”default” width=”80%” custom_margin=”||80px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_text=”Try for free” button_alignment=”center” _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”15px||||false|false” hover_enabled=”0″ global_colors_info=”{}” disabled_on=”on|on|on” disabled=”on” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

How does it work? Our artificial intelligence platform identifies email routing patterns and then reproduces them. In a few seconds, the semantic content is analyzed, then the email is transferred to the person who can process it.<\/p>\n

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Up to 100 emails transferred per minute<\/p>\n

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80% time saving on average<\/p>\n

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\u00a0No untimely transfer of emails between employees<\/p>\n

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Increased satisfaction among customers, employees and managers<\/p>\n

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Increase the speed and accuracy of your customer service by automating the transfer of incoming emails to agents who are able to use the technical vocabulary and respond specifically to the customer request. Thanks to our solution, avoid the transfer of emails between agents and answer directly to the final customer. Benefit from a considerable saving in processing time and improve the customer experience.<\/p>\n

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Nos solutions sur \u00e9tag\u00e8re<\/h3>\n

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Still not convinced?<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”-60px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Find out how our partners benefit from email routing.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”-45px|||||” custom_padding=”0px|||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Our client needed to manage the large number of emails received daily by their teams. There was an urgent need to relieve the workload of the customer service staff or to hire new people. A short term solution as the company was growing rapidly. Instead, our software allowed for a much better organisation by redirecting incoming emails to the most qualified person to answer. A considerable time saving for each employee. Using machine learning, our AI analyses email transfers between employees and then automatically reproduces the routing patterns.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”1px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_text=”Contact us” button_alignment=”center” _builder_version=”4.17.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2MTUifX0=@” _dynamic_attributes=”button_url” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Email processing and routingReduce email processing time with our intelligentWith the increase in internet ordering, customers are becoming more demanding of the service provided by companies. More than 60% of consumers believe that an email response should be provided within one business day. At the same time, almost two thirds of customers consider that a […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

Contexte<\/strong><\/h3>\r\nLe nombre de mails re\u00e7us par les conseillers client\u00e8le a \u00e9t\u00e9 multipli\u00e9 par 10 en 5 ans dans le secteurs des services. Les formulaires de contact ne sont pas ou peu utilis\u00e9s par les clients qui pr\u00e9f\u00e8rent utiliser une adresse g\u00e9n\u00e9rique pour transmettre l'ensemble de leur demande et de leurs documents.\r\n

Challenge<\/strong><\/h3>\r\nLa lecture des mails et des pi\u00e8ces jointes afin de les router vers les bons experts clients est une perte de productivit\u00e9 qui ralentit le traitement des demandes et irrite les clients.\r\n\r\n\u00a0\r\n\r\n\"\"\r\n\r\n\u00a0\r\n

Solution<\/strong><\/h3>\r\nDatakeen rep\u00e8re les sch\u00e9mas de routage de mails gr\u00e2ce \u00e0 l'Intelligence Artificielle, les automatise en adressant les demandes et mails vers les bons experts avec un taux de succ\u00e8s sup\u00e9rieur \u00e0 85%.\r\n\r\n\u00a0\r\n

Int\u00e9r\u00e9ss\u00e9s ? \u00c9changeons\u00a0sur vos enjeux et demandez une d\u00e9mo.<\/b><\/p>\r\n

demander une d\u00e9mo <\/a><\/p>","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-3348","page","type-page","status-publish","hentry"],"yoast_head":"\nAutomatic email routing - Datakeen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/legacy-wp.datakeen.co\/en\/automatic-mail-routing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatic email routing - Datakeen\" \/>\n<meta property=\"og:description\" content=\"Email processing and routingReduce email processing time with our intelligentWith the increase in internet ordering, customers are becoming more demanding of the service provided by companies. More than 60% of consumers believe that an email response should be provided within one business day. At the same time, almost two thirds of customers consider that a […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy-wp.datakeen.co\/en\/automatic-mail-routing\/\" \/>\n<meta property=\"og:site_name\" content=\"Datakeen\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-17T08:28:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@DatakeenCO\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Automatic email routing - Datakeen","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/legacy-wp.datakeen.co\/en\/automatic-mail-routing\/","og_locale":"en_US","og_type":"article","og_title":"Automatic email routing - Datakeen","og_description":"Email processing and routingReduce email processing time with our intelligentWith the increase in internet ordering, customers are becoming more demanding of the service provided by companies. 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